Silenced

A few posts back, we wrote about the frustrations that the Vange Hill Community Group and Basildon & Southend Housing Action (BASHA) have been having in dealing with Basildon Council and the other authorities and agencies who are (supposedly) responsible for the ¾ estate in Vange: At the risk of endlessly repeating ourselves…https://southessexstirrer.wordpress.com/2017/10/17/at-the-risk-of-endlessly-repeating-ourselves/ We made it crystal clear at the end of this post that both the Vange Hill Community Group and BASHA want a constructive working relationship with Basildon Council. After all, in theory, the council are supposed to be servants of the people and part of that should involve working co-operatively with local residents.

Well, it would seem that Basildon Council are in no mood to co-operate in any way, shape or form as you can see from the communications sent by Basildon Council below

This was sent to the Vange Hill Community Group:

Dear Xx Xxxxxxxx,

Many thanks for your further email. I am particularly keen to work with you, both individually and as part of the Vange Hill Drive community group.

Please combine your service requests into one email, sent to me weekly, to enable me to enact resources in the most effective way and to ensure that works are completed in the correct timescales. This is over and above what we would normally provide residents with, and I hope that this shows how committed I am to working with you to ensure that we can work towards a cleaner Vange Hill Drive estate.

Kind Regards,

James

…and this was sent to BASHA:

Dear Xx Xxxxx

I am writing to acknowledge receipt of the below email and to advise you that with immediate effect, the Council will only respond to one email per month from you. The email from you may contain a service request if it relates to your household only. Any further emails you send in will be acknowledged but no reply will be provided.

We have chosen to take this action as your contact with the Council is excessive and the content of your email (particularly cutting and pasting facebook messages and phrases such as ‘If you cannot do your job I suggest you fall on your sword and resign’) is found to be unnecessary. The Council’s limited resource is spending a disproportionate amount of time on dealing with your correspondence and cannot be maintained.

We will monitor your level of contact for the next three months and if no improvement is made we will further restrict your access.

Yours Sincerely,

James

Thank you Basildon Council, you’re about as much help as a kick in the nether regions! The offer was made to put aside previous differences, meet face to face and start to build a constructive working relationship – this is how the council responded. When we make political points about the system of governance we have not being fit for purpose, it’s not empty rhetoric – it’s based on bitter experience. Until power can be brought right down to the grassroots allowing residents to have real control over how their estates and neighbourhoods are managed, this is the kind of obstructive, arrogant conduct we have to deal with from those who claim they have the right to run our affairs…

Advertisements

Notice to Basildon Council – FFS, listen to your tenants!

For years, residents at Brooke House have been nagging an out of touch, arrogant Basildon Council to be open and honest with them about the future of their block to no avail. When there was a consultation about the future of the town centre, the council somehow managed to avoid sending consultation forms to any of the residents in Brooke House – a blatant snub if ever there was one. As for maintenance of the block, a quick tour round the public areas is enough to confirm that Basildon Council’s policy is one of blatant neglect although, in private, they might like to refer to this as ‘managed decline’. It’s common knowledge that the council want Brooke House ‘re-developed’ as soon as the right offer comes along and that they couldn’t give a s*** about the residents currently living there.

With the full horror of the fire at Grenfell Tower in West London still to be revealed, it’s understandable that anyone living in a tower block is going to be worried about fire safety issues. While Brooke House doesn’t have cladding that would pose a serious fire risk (the building is listed), there are concerns about escape routes in the block. The damaged and un-repaired stair rails, steps, etc. in the block don’t exactly inspire confidence. If anyone from Basildon Council is reading this, in the next few weeks, in conjunction with our friends at Basildon & Southend Housing Action we intend to undertake our own survey of the public areas of the block and we’ll be publishing our findings here on this blog…

Away from Brooke House over in Laindon at Nursery Gardens, residents have been badgering Basildon Council for years over conditions on the estate and more often than not, are treated with utter contempt. When a resident had issues with a waste pipe from the property above his flooding his home, constant nagging failed to secure a proper, professional decontamination and he had to do the best he could himself. Issues such as repairing broken fences take an inordinate amount of nagging before the council gets of their arses to do anything about them. When residents take matters into their own hand to try and improve matters such as putting up warning signs about speeding in an area where kids are playing, the council gets stroppy and demands the removal of the signs. They don’t seem to care about the risk of a kid being hit by a speeding car but the prospect of a resident produced sign ‘defacing’ the estate is something they are not prepared to tolerate FFS!

We could go on for ever with story after story of situations where Basildon Council have refused to listen to the concerns of their residents and when they do, all too often, the response is one of utter contempt. In the 21st century, is it such an imposition on a local authority that their tenants want decent, safe and secure housing? Simply asking the council for this gets you branded as a nuisance. Enough is enough – the council need to learn some humility, listen to the concerns of their residents, treat them with respect and above all, act on what they hear so people get decent, safe and secure housing. Any local authority that fails in this duty is simply not fit for purpose…