A few posts back, we wrote about the frustrations that the Vange Hill Community Group and Basildon & Southend Housing Action (BASHA) have been having in dealing with Basildon Council and the other authorities and agencies who are (supposedly) responsible for the ¾ estate in Vange: At the risk of endlessly repeating ourselves… – https://southessexstirrer.wordpress.com/2017/10/17/at-the-risk-of-endlessly-repeating-ourselves/ We made it crystal clear at the end of this post that both the Vange Hill Community Group and BASHA want a constructive working relationship with Basildon Council. After all, in theory, the council are supposed to be servants of the people and part of that should involve working co-operatively with local residents.
Well, it would seem that Basildon Council are in no mood to co-operate in any way, shape or form as you can see from the communications sent by Basildon Council below
This was sent to the Vange Hill Community Group:
Dear Xx Xxxxxxxx,
Many thanks for your further email. I am particularly keen to work with you, both individually and as part of the Vange Hill Drive community group.
Please combine your service requests into one email, sent to me weekly, to enable me to enact resources in the most effective way and to ensure that works are completed in the correct timescales. This is over and above what we would normally provide residents with, and I hope that this shows how committed I am to working with you to ensure that we can work towards a cleaner Vange Hill Drive estate.
…and this was sent to BASHA:
Dear Xx Xxxxx
I am writing to acknowledge receipt of the below email and to advise you that with immediate effect, the Council will only respond to one email per month from you. The email from you may contain a service request if it relates to your household only. Any further emails you send in will be acknowledged but no reply will be provided.
We have chosen to take this action as your contact with the Council is excessive and the content of your email (particularly cutting and pasting facebook messages and phrases such as ‘If you cannot do your job I suggest you fall on your sword and resign’) is found to be unnecessary. The Council’s limited resource is spending a disproportionate amount of time on dealing with your correspondence and cannot be maintained.
We will monitor your level of contact for the next three months and if no improvement is made we will further restrict your access.
Thank you Basildon Council, you’re about as much help as a kick in the nether regions! The offer was made to put aside previous differences, meet face to face and start to build a constructive working relationship – this is how the council responded. When we make political points about the system of governance we have not being fit for purpose, it’s not empty rhetoric – it’s based on bitter experience. Until power can be brought right down to the grassroots allowing residents to have real control over how their estates and neighbourhoods are managed, this is the kind of obstructive, arrogant conduct we have to deal with from those who claim they have the right to run our affairs…